Privacy Policy

Last Updated: November 2025

1. Introduction

Trove ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our investment platform and services.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Personal Information: Name, email address, phone number, date of birth
  • Financial Information: Bank account details, investment preferences, financial goals
  • Identity Verification: Government-issued ID, proof of address
  • Usage Data: How you interact with our platform, device information, IP address

3. How We Use Your Information

We use your information to:

  • Provide and maintain our investment services
  • Process transactions and manage your portfolio
  • Comply with legal and regulatory requirements
  • Communicate with you about your account and investments
  • Improve our services and develop new features
  • Prevent fraud and enhance security

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service providers who assist in operating our platform
  • Financial institutions for transaction processing
  • Regulatory authorities as required by law
  • Professional advisers including lawyers and auditors

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

  • Access and review your personal information
  • Request corrections to your data
  • Request deletion of your account (subject to legal obligations)
  • Opt-out of marketing communications
  • Lodge a complaint with the relevant data protection authority

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@trove.com.au
Address: Level 12, 123 Collins Street, Melbourne VIC 3000